Return Policy
OVERALL RETURN GUIDELINES
To return a product to Vzstereos, you must obtain an RMA number within the applicable return period for the product. Your RMA number must be listed on your return package to identify your return. Once you’re ready, gather your products and prepare your package to ship back. Once your products are packaged securely to protect against damage and ready to ship, attach your return shipping label to the outside of the shipping box. Return labels are valid for 14 days within which time returned products must be received by Vzstereos.
Products that are received by Vzstereos in any of the following conditions are not eligible for return and may be rejected:
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Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
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Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other products originally included with the product.
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Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return.
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Any product for which you have submitted a mail-in rebate.
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Any product which appears tampered with, customized or altered in any way.
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Not the same product originally purchased from the website.
Restocking Fees
Vzstereos charge 40% restocking fees of the selling price for returns on changed mind, accidental orders for return.
Return Shipping Labels
Vzstereos will charge for return shipping labels for products up to 50lbs that is on changed mind, accidental orders, altered /tampered purchases. You may request a courtesy prepaid return label during the return creation process.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. For returns of unopened items that were originally shipped via large item shipments, customers are responsible for any such return shipping costs.
In the event a product is returned that is (a) not defective, or (b) not the same product originally purchased from the website, then the product will be shipped back to the customer. If a refund to the customer has been processed, then Vzstereos reserves the right to deduct from the refund amount the cost of the return shipping from the customer to Vzstereos.